FAQ
FAQ – Your Questions Answered with a Dash of Optimism 🌟
What’s an optimist?
The dictionary? Nah, not our style. For us, optimism is rolling up your sleeves, finding the silver lining (even if it’s hiding), and creating art that makes life better. It’s about failing, trying again, and believing in a brighter tomorrow. And yes, art is a big part of it all—we're here to share that joy with you.
How do I know the t-shirt will fit?
We guarantee you’ll look amazing! But to get the perfect fit, check out the size guide on each product page. Not sure? Grab your favourite t-shirt, measure it, and compare. Oh, and FYI, we’ve upgraded to Stanley/Stella Creator shirts—they’re thicker, comfier, and 100% organic. You’re welcome.
Can I return my order?
We hope you love your order! But if it’s not quite right, consider gifting it to a friend for a surprise they’ll love. Returns or refunds are only available for items damaged in transit because everything is made especially for you. Sustainability is our vibe—no overstock here. Check the size guide to make sure it’s just right!
Where is my order from?
We’re London-based, inspired by the city’s vibrant creativity. Your order is routed to the fulfilment centre closest to you for speedy delivery. We’ve got centres in the UK, US, Europe, and beyond, but occasionally, specific colours or sizes might ship from farther away. Either way, we’ll get it to you!
What about customs fees?
If your order ships from a different country, customs might charge a fee for larger orders. It’s rare, but worth checking your country’s policies so there are no surprises.
How long will my order take?
Expect your Optimist Collective package to arrive in around 14 days.
Are your mugs dishwasher/microwave safe?
Absolutely! Our ceramic mugs are both dishwasher and microwave safe. The enamel mugs? Handwash-only—they’re more delicate.
How much cash fits in the tote bag?
We estimate about $200,000, but don’t hold us to it. Realistically, it fits all your daily essentials: size 15"x15" (38.1cm x 38.1cm), 10L capacity, and up to 44lbs (20kg). It’s strong and stylish—just like you.
How are you guys coping in this strange world?
Thanks for asking! We create art, play guitars, read good books, and meditate. Oh, and we sip a lot of tea. Art + tea = balance.
When will new designs be available?
We’re constantly creating! Keep an eye on Instagram (@optimist.collective) for updates, sneak peeks, and first dibs on new designs.
Can I get a custom design?
Absolutely! Drop us a line at info@optimistcollective.shop, and we’ll see what we can dream up together.
Is shopping on your website safe?
Very safe. Safer than running into your ex at the supermarket, we promise. 😊
Where do you ship?
Almost everywhere! From the USA and Europe to Australia and beyond. (Sorry, no shipping to Cuba, Iran, Crimea, Syria, or North Korea due to restrictions.)
Are your packaging materials recyclable?
Yes! Our poly bags are recyclable, and since 2021, we’ve been using packaging made from post-consumer recycled plastics. Think old plastic bottles turned into fresh packaging 🌱
What is "print-on-demand"?
Every product you order is made just for you! Print-on-demand means we only create items after you place an order, avoiding waste and overproduction. It’s our way of being more sustainable and giving you something special.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to follow your package’s journey—like a little treasure hunt, but with fewer pirates.
What if my order arrives damaged?
First, we’re so sorry! If your item is damaged during transit, please email us at info@optimistcollective.shop with a photo of the damage and your order number. We’ll sort it out as quickly as possible.
Can I cancel or change my order?
We’re speedy, so cancellations or changes are tricky once production begins. If you catch it early, email (or better DM on Instagram) right away, and we’ll see what we can do!
What printing methods do you use?
We use eco-friendly direct-to-garment (DTG) printing, which provides vibrant colours and durability while keeping things kind to the planet. It’s high quality and long-lasting, just the way we like it.
What’s the difference between DTG printing and screen printing?
DTG is perfect for small batches, offering high detail and colour variety. Screen printing is better for large bulk orders. Since we’re a print-on-demand shop, DTG is our go-to for amazing quality and no waste!
Can I personalise my order?
Not at the moment, but if you have a cool idea for a custom design, email us! We’d love to chat about making something unique.
What should I do if my package is lost?
If your package hasn’t arrived within the estimated delivery time, email us at info@optimistcollective.shop with your order number. We’ll investigate and ensure you get your order.
Why is my order taking longer than expected?
Sometimes delays happen due to high demand, holidays, or shipping disruptions. Don’t worry—we’re tracking your order and will keep you updated. Your patience means the world to us!
Do you offer gift options?
Right now, we don’t offer gift wrapping or messages, but our products make amazing gifts as they are! You can always have them shipped directly to your lucky recipient.
What if I have allergies to certain fabrics?
Our t-shirts are 100% organic cotton with no harsh chemicals used in production. If you have specific concerns, let us know—we’d be happy to provide detailed product info.
Feel free to reach out if we’ve missed anything. We’re here to help! 😊